At Avmatteo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your options.

1. Return Eligibility

To be eligible for a return, the item must:

• Be returned within 3 days of delivery.
• Be unused, unworn, and in its original condition.
• Be returned with all original packaging, tags, manuals, and accessories.
• Include proof of purchase (order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

2. How to Request a Return

To initiate a return:

1. Contact our customer support team at avmatteo.store@gmail.com within 2 days of receiving your order.
2. Include:
   • Your order number
   • The reason for the return
   • Photos of the item (if damaged, defective, or incorrect)
3. Our team will review your request and provide return instructions if approved.

Please do not send items back without receiving return authorization.

3. Return Timeframe

Return requests must be submitted within 2 days of the delivery date.

Once your return is approved, the item should be shipped back within 3 days of receiving return instructions.

Returns received outside these timeframes may not be accepted.

4. Refund Process

After we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

• Your refund will be processed to your original payment method.
• Refunds are typically completed within 7 days after approval.
• Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error or required by applicable law.

5. Exchanges

If you receive the wrong item, a defective product, or an item damaged during transit, we may offer:

• A replacement of the same item (subject to availability)
• An exchange for an equivalent product
• A refund, where appropriate

To request an exchange, please contact us at avmatteo.store@gmail.com with your order details and supporting photos.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 24 hours of delivery.
• Include clear photos of:
  • The product
  • The packaging
  • Any visible damage
• We will review your claim and work to resolve the issue as quickly as possible.

If approved, we may provide a replacement, exchange, or full refund at no additional cost to you.

7. Non-Returnable Items

For hygiene, safety, or other reasons, certain items may not be eligible for return, including but not limited to:

• Personal care or hygiene products that have been opened
• Intimate or sanitary goods
• Gift cards
• Downloadable digital products
• Customized or personalized products
• Perishable goods
• Products marked as "Final Sale" or "Non-Returnable"

Any additional exclusions will be clearly indicated on the relevant product page.

8. Return Shipping Costs

If the return is due to:

Our Error

• Incorrect item shipped
• Damaged product
• Defective product

We will bear the return shipping cost where applicable.

Customer Preference

• Ordered the wrong item
• No longer wanted the product
• Changed your mind

The customer is responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.

9. Order Cancellations

Orders may be cancelled before they are processed or shipped.

If your order has already been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.

Refunds for approved cancellations will be processed using the original payment method.

10. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account or payment method.
2. Contact your bank or payment provider, as processing times may vary.
3. If you still have not received your refund, please contact us at avmatteo.store@gmail.com

We will be happy to assist you.

11. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time.

Any changes will be posted on this page along with the revised Effective Date. Continued use of our website after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Store Name: www.avmatteo.store

Email Address: avmatteo.store@gmail.com

Business Address: avmatteo.store@gmail.com

Customer Support Hours: 24 hours

Thank you for shopping with AVMATTEO . We appreciate your trust and are committed to providing quality products and responsive customer service.