Thank you for shopping with www.avmatteo.store. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 2 days after payment has been successfully received.

• Orders are processed on Monday to Friday, excluding public holidays.
• Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
• During peak shopping seasons or promotional events, processing times may be slightly longer.

Once your order has been processed, it will be prepared for shipment.

2. Shipping Methods

We work with trusted courier partners to ensure your order reaches you safely.

Available shipping methods may include:

• Standard Shipping
• Express Shipping
• Cash on Delivery 

Shipping options available for your location will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Within India

• Standard Shipping: 6 to7 days
• Express Shipping: 4 to 5 days 

International Orders (if applicable)

• Estimated Delivery: Vary from cities to cities.

Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, customs clearance, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing:

• Your tracking number
• Courier partner details
• A tracking link (where available)

Tracking information may take up to 24–48 hours to become active after dispatch.

6. Delivery Issues and Delays

While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control, including:

• Severe weather conditions
• Public holidays
• High shipping volumes
• Courier operational delays
• Remote delivery locations
• Customs procedures (for international shipments)

If your order is significantly delayed or you have not received it within the expected timeframe, please contact our customer support team and we will be happy to assist.

7. Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate before placing your order.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to update your order before it is dispatched.

8. Failed Delivery Attempts

If delivery cannot be completed due to:

• Incorrect address
• Customer unavailable
• Refusal to accept delivery
• Failure to respond to courier communications

the package may be returned to us.

Additional shipping charges may apply if the order needs to be reshipped.

9. International Shipping (If Applicable)

We may offer international shipping to selected countries.

Please note:

• Delivery times vary by destination.
• Import duties, customs fees, taxes, and other local charges are the responsibility of the customer unless otherwise stated.
• Customs processing may result in additional delivery time.

Please check your country's import regulations before placing an international order.

10. Damaged or Lost Packages

If your package arrives damaged, incomplete, or appears to be lost in transit, please contact us within 2 bussiness days of the expected delivery date.

When contacting us, please provide:

• Your order number
• Photos of the package (if damaged)
• A description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

11. Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

Store Name: www.avmatteo.store

Email Address: avmatteo.store@gmail.com

Business Address:avmatteo.store@gmail.com

Customer Support Hours: 24 hours available

We appreciate your trust in AVMATTEO and thank you for shopping with us. Our goal is to ensure every order is delivered safely, efficiently, and with the highest level of customer service.